1. Information We Collect
Personal Information
When you visit our website or make a purchase, we may collect the following information:
- Contact Information: Name, email address, phone number, billing and shipping addresses
- Payment Information: Credit card details, billing information (processed securely through AXAIPAY)
- Account Information: Username, password, and account preferences (for registered members and partners)
- Transaction Information: Purchase history, order details, and payment records
Non-Personal Information
Cookies and Tracking: We use cookies to enhance your browsing experience and analyze website traffic
Website Usage Data: IP address, browser type, device information, pages visited, time spent on site
2. How We Use Your Information
We use your personal information for the following purposes:
- Website Improvement: To analyze usage patterns and improve our website functionality
- Order Processing: To process and fulfill your orders, including payment processing and shipping
- Customer Service: To respond to your inquiries, provide support, and resolve issues
- Account Management: To maintain your account and provide personalized services
- Marketing Communications: To send promotional emails and updates (with your consent)
- Legal Compliance: To comply with applicable laws and regulations in Malaysia
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
- Payment Processing: AXAIPAY for secure payment processing
- Shipping Partners: Courier services for order delivery
- Technology Partners: Website hosting and maintenance providers
- Marketing Services: Email marketing platforms (with your consent)
Legal Requirements
We may disclose your information when required by law or to:
- Respond to government requests or court orders
- Comply with legal obligations under Malaysian law
- Protect our rights, property, or safety
- Prevent fraud or security breaches
4. Data Security
We implement appropriate security measures to protect your personal information:
- Regular Security Updates: We regularly update our security systems and protocols
- Secure Payment Processing: All payment transactions are processed through secure, encrypted connections
- Data Encryption: Sensitive information is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
5. Your Rights and Choices
Under Malaysian data protection laws, you have the right to:
- Data Portability: Request transfer of your data in a structured format
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
6. Cookies Policy
Our website uses cookies to:
- Remember your preferences and settings
- Provide personalized content and recommendations
- Analyze website traffic and usage patterns
- Enable social media sharing features
You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to:
- Resolve disputes and enforce our agreements
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
10. International Data Transfers
Your information may be transferred to and processed in countries other than Malaysia. We ensure that such transfers comply with applicable data protection laws and maintain appropriate security measures.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
DS Terre Sdn Bhd
Dayaku Online Store
Address: A-04-03A, Tamarind Square, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor, Malaysia
Email: ask@dayaku.com
13. Governing Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).
Note: This Privacy Policy complies with Malaysian data protection requirements and e-commerce regulations. Please ensure you customize the contact information and review any specific legal requirements for your business operations.
Last Updated: 2025-06-18